Returns
7-Day Return Policy
We want you to be happy with your purchase. If something isn’t quite right, you may request a return within 7 days of delivery.
To be eligible for a return, your item must be unworn, unused, unwashed, and in its original condition. You’ll also need your order information or proof of purchase.
Because many of our items are made to order, we cannot accept returns for incorrect sizing, color preference, or change of mind unless otherwise stated. Please review product descriptions and sizing information carefully before ordering.
If your item arrives damaged, defective, misprinted, or incorrect, please contact us within 7 days of delivery with your order number and photos of the issue. We’ll work with you to make it right.
Approved returns must be shipped back according to the return instructions provided. Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.
Once an approved return is received and inspected, your refund will be issued to your original payment method. Please allow several business days for your bank or payment provider to process the refund.
Final-sale, personalized, customized, and gift card purchases are not eligible for return.
To request a return, contact us within 7 days of the date your order was delivered and include your order number and reason for the return.
Shipping
Shipping Policy
Processing & Production
Most of our products are made to order just for you. Because of this, orders require production time before they are shipped. Processing and production times vary depending on the item, order volume, and fulfillment location.
Please note that production time is separate from shipping/transit time.
Shipping & Delivery
Shipping rates and estimated delivery times are calculated based on your order, destination, fulfillment location, and available shipping method.
Delivery dates provided at checkout or after your order ships are estimates and are not guaranteed. Delays may occasionally occur due to carrier disruptions, weather, holidays, customs processing, peak shipping periods, or other circumstances outside our control.
Some orders may be produced or shipped from different fulfillment locations. If your order contains multiple items, they may arrive in separate packages and at different times.
Tracking
When tracking is available, you’ll receive tracking information once your order has shipped. Please allow time for the carrier to update tracking information after your shipping notification is sent.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you notice an error.
Once an order has entered production or shipped, we cannot guarantee that the shipping address can be changed. Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.
Lost, Delayed, or Marked-Delivered Packages
If your package appears to be significantly delayed or lost in transit, please contact us so we can review the tracking information and work with our fulfillment and shipping partners when appropriate.
If tracking shows that a package was delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and contact the shipping carrier. We cannot guarantee replacement or reimbursement for packages that the carrier has confirmed as delivered.
Shipping Estimates
All processing, production, and delivery timeframes are estimates. We cannot guarantee delivery by a specific date and are not responsible for carrier or customs delays outside our control.